Terms of service
Overview
Welcome to Patches Junction. These Terms of Service explain the rules and conditions that apply when you visit our website, request a quote, place an order, submit artwork, communicate with our team, or use any service available through https://patchesjunction.com/.
By using our website or placing an order with Patches Junction, you agree to follow these Terms of Service, along with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website.
Patches Junction serves customers across the United States and international markets. The company operates as part of Vintage Trading LLC, with international business support from the United Arab Emirates.
Website Ownership and Business Operation
Patches Junction maintains and operates the website https://patchesjunction.com/ for custom patch products and related services.
Patches Junction operates as part of Vintage Trading LLC, which supports our business operations, customer communication, payment processing support, and order management.
Country of Domicile and Governing Law
The United Arab Emirates is the country of domicile for Vintage Trading LLC. Any disputes, claims, or legal matters arising in connection with the use of this website, orders, payments, or services shall be handled in accordance with the applicable laws and competent courts of the United Arab Emirates, unless otherwise required by applicable law.
Eligibility to Use the Website
Customers using this website must be at least 18 years of age or must use the website under the supervision of a parent or legal guardian.
Users who are minors or under the age of 18 must not register as users, place orders, make payments, or use the website for transactions without proper consent from a parent or legal guardian.
Customer Account Responsibility
If a customer creates an account on our website, the customer is responsible for maintaining the confidentiality of their account details, login information, and password.
The customer is also responsible for all activities that take place under their account. If you believe your account has been accessed without permission, please contact us immediately.
Products and Services
Patches Junction provides custom patch products and related services, including but not limited to embroidered patches, woven patches, PVC patches, chenille patches, leather patches, iron-on patches, Velcro patches, sew-on patches, and other custom patch options.
Because most of our products are custom-made, final product details may depend on the artwork, size, material, backing type, quantity, colors, design complexity, and production requirements approved by the customer.
We make every effort to display our services, product examples, images, and descriptions as accurately as possible. However, slight differences in color, stitching, texture, material, size, or appearance may occur due to screen settings, production methods, or custom manufacturing processes.
Quotes and Order Confirmation
Patches Junction does not display fixed prices for all products on the website because custom patch orders may vary based on customer requirements.
Customers may request a quote by submitting order details, artwork, quantity, patch type, size, backing preference, and other relevant information. Our team may review the details and provide a quote or order estimate based on the submitted requirements.
An order is considered confirmed only after the customer approves the order details and completes the required payment process.
Payment Terms
Visa and MasterCard debit and credit cards in USD may be accepted for payment, depending on the available payment methods at checkout or through our authorized payment service provider.
All online payments are processed securely through third-party payment gateway providers. Patches Junction does not store full debit card or credit card details on its website.
Customers must retain a copy of their transaction records, order confirmation, payment receipt, and applicable merchant policies for their own records.
If a payment is declined, delayed, incomplete, flagged, or suspected of unauthorized activity, Patches Junction reserves the right to pause, cancel, or review the order until the matter is resolved.
OFAC and Sanctioned Countries
Patches Junction will not trade with, provide services to, or process orders for individuals, businesses, or countries restricted by OFAC, sanctioned lists, or any applicable laws and regulations, including those recognized under UAE law and relevant international compliance requirements.
Order Processing
After an order is confirmed, our team may begin preparing the design proof, artwork adjustments, production file, sample guidance, or production process based on the customer’s approved details.
Customers are responsible for providing accurate information, including correct artwork, spelling, design instructions, delivery details, contact information, and order requirements.
Patches Junction is not responsible for delays or production issues caused by incorrect information, delayed approvals, incomplete artwork, unclear instructions, or late customer responses.
Artwork Approval
For custom patch orders, customers may be asked to approve artwork, design proof, size, colors, backing type, or other order details before production begins.
Once a customer approves the final design or production details, Patches Junction may proceed with manufacturing. Changes requested after approval may not be possible or may require additional time, cost, or a new order process.
Customers are responsible for reviewing all spellings, logos, colors, design elements, and order details carefully before approval.
Order Refusal or Cancellation
Patches Junction reserves the right to refuse, cancel, or hold any order at its discretion. This may include situations involving website errors, payment issues, suspected fraud, incorrect order details, production limitations, restricted products, inappropriate content, or issues beyond our control.
We may also refuse orders that include offensive, unlawful, copyrighted, trademarked, or restricted designs without proper authorization.
Returns, Refunds, and Exchanges
Because most Patches Junction products are custom-made, returns, refunds, or exchanges may be subject to the conditions stated in our Refund Policy or Return and Exchange Policy.
Customers who wish to request a return, refund, correction, or exchange should review the relevant policy page and contact our support team with complete order details.
Custom products may not be eligible for return or exchange if they were produced according to the approved artwork, order details, and customer instructions.
Shipping and Delivery
Patches Junction works to process and deliver orders within the estimated timeline provided at the time of order confirmation. Delivery timelines may vary depending on production requirements, customer approval time, shipping location, courier service, customs clearance, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Patches Junction is not responsible for delivery delays, failed delivery, or lost shipments caused by incorrect or incomplete shipping details provided by the customer.
Import Duties and Taxes
For international orders, import duties, customs fees, taxes, or other charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated.
Patches Junction is not responsible for customs delays, import restrictions, or additional charges applied by customs authorities or local delivery agencies.
Intellectual Property
All content available on https://patchesjunction.com/, including text, images, graphics, logos, product examples, artwork, layout, videos, icons, and website materials, is owned by or licensed to Patches Junction and is protected by applicable copyright, trademark, and intellectual property laws.
Visitors and customers are not allowed to copy, reproduce, modify, publish, distribute, sell, or use any website content without prior written permission from Patches Junction.
Customers who submit logos, artwork, images, or designs confirm that they own the rights to use those materials or have permission from the rightful owner. Patches Junction is not responsible for copyright, trademark, or ownership disputes related to customer-submitted artwork.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, shipping providers, or other services that are not owned or controlled by Patches Junction.
We are not responsible for the content, policies, security, or practices of third-party websites or service providers. Customers should review the terms and privacy policies of any third-party platform before using it.
Visitor Feedback, Reviews, and Submissions
Customers or visitors may submit reviews, comments, suggestions, feedback, ratings, images, testimonials, or other content through our website or communication channels.
By submitting such content, you allow Patches Junction to use, display, reproduce, or share the submitted feedback for business, service improvement, marketing, or customer support purposes, unless otherwise restricted by applicable law.
Users must ensure that any submitted content is accurate, lawful, respectful, and does not violate the rights of any person, business, or third party.
Prohibited Use
Users must not use our website for unlawful, harmful, fraudulent, abusive, or unauthorized purposes. This includes but is not limited to submitting false information, attempting unauthorized access, uploading harmful files, violating intellectual property rights, making fraudulent payments, or placing orders for restricted or unlawful designs.
Patches Junction reserves the right to restrict access, cancel orders, or take necessary action if a user violates these Terms of Service.
Limitation of Liability
Patches Junction makes reasonable efforts to provide accurate information, reliable services, and quality products. However, we do not guarantee that the website will always be error-free, uninterrupted, fully secure, or free from technical issues.
Patches Junction shall not be liable for indirect, incidental, special, or consequential damages arising from website use, order delays, third-party services, payment issues, shipping delays, or circumstances beyond our reasonable control.
Changes to Terms and Policies
Patches Junction may change, update, or modify these Terms of Service and other website policies from time to time to meet business, legal, operational, payment gateway, or service requirements.
Customers are encouraged to review this page regularly. Any changes will become effective from the date they are posted on our website.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how your data is handled, you may contact Patches Junction through our mail and phone numbers:
📌 USA Office: 2524 prickly pine Trail, Fort Worth, TX, United States, 76123
📞 Call or Text: +1 (816) 327-5624
📧 Email: info@patchesjunction.com
📌 UAE Office: FDCW063 Compas Building, Al Shohda Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
📞 Call or Text:+971 52 594 6660
📧 Email: info@patchesjunction.com
Patches Junction operates as part of Vintage Trading LLC, with international business support from the United Arab Emirates.