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Patches Return & Refund policy

Applies to all custom patch types: embroidered, chenille, woven, PVC, leather, printed and more

1. Custom orders

Because patches are made to order, we cannot accept returns for change of mind, ordering errors, or incorrect sizes or colors that match the artwork you approved.

2. When we will remake or refund

The patch differs from the approved proof or sample (wrong text, colors, size or layout).

The patch arrives damaged or has a genuine manufacturing defect, such as loose stitching, missing sections or torn backing.

The wrong quantity was delivered.

Claims must be reported within 7 days of delivery with clear photos of the patches and packaging.

3. What is not a defect

Each patch type (embroidered, chenille, woven, PVC, leather, printed and others) is made with different materials and techniques, and each has natural limits. The following are normal and are not grounds for a return:

  1. Minor color variation between screen artwork and the actual thread, fabric, rubber or leather.
  2. Small size variation of up to 5% from the proof.
  3. Fine details that cannot be reproduced at the ordered patch size, such as very small lettering or thin lines. Our team will flag these before production where possible.
  4. Process-specific characteristics, for example small thread fibers or loops touching fine details on thick, raised chenille patches, or slight texture differences on woven and PVC patches.

4. Samples and approvals

If a sample is sent for approval, please review it carefully and reply with approval or feedback. Once you approve a sample or proof, production proceeds to that standard. If a sample cannot be brought to your expectations because of the limitations of the chosen patch type, we will offer a cancellation and refund rather than produce a patch that does not meet your needs.

5. Cancellations

  1. Before production starts: full refund.
  2. After production starts: cancellation is only possible if the sample is rejected and cannot be corrected, as described above.

6. How to return

If you wish to return patches you have already received, the product must be shipped back to us. A refund or replacement is only processed after the returned patches reach us.

  1. Email us your order number and photos of the issue.
  2. Wait for our written return approval. Please do not ship without it.
  3. Pack the patches securely and send them to:
FDCW063 Compas Building, Al Shohda Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

Please share the tracking number with us once shipped.

7. Refunds

  1. Refunds are issued to the original payment method as soon as the returned shipment is received and checked.
  2. Return shipping is paid by us when the issue is our error or a defect, and by the customer in other approved cases.
  3. Bank or payment processor timing may add a few business days.

8. Contact

Questions about an order or a return? Email us with your order number and we will reply as soon as possible.